Slow or dead computers
Diagnosis and repair for desktops and laptops that will not start, run hot, crash, or have simply become unusable.
Veritas & Luman Technology Services
IT support that actually turns up
Onsite in the DC, Maryland and Virginia area. Remote anywhere. From a laptop that will not boot to a Microsoft 365 tenant that needs running properly — one number for both.
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Who this is for
Two very different problems. Both handled.
For businesses
Run your IT properly
Managed support, cloud migrations, identity and device management, compliance documentation. Contract or project. Ten years of enterprise systems administration behind it, not a reseller with a ticket queue.
Business services
For homes & individuals
Get the thing working again
House calls and remote sessions. Slow or dead computers, virus removal, data recovery, new-device setup, printers, Wi-Fi, backups. Plain English, fixed quote before any work starts.
Home & personal
For businesses
What we take off your plate
Open a service to see what is covered.
Day-to-day administration of the systems your business already runs on — monitored, patched, documented and actually maintained rather than fixed only when it breaks.
- Microsoft 365 and Azure tenant administration
- Active Directory, Entra ID and Azure AD Connect
- Exchange, SharePoint and Teams
- Group Policy, device compliance and patching
- Monitoring, alerting and asset inventory
Microsoft 365
Azure
Active Directory
Exchange
Devices enrolled, secured, and recoverable. Whether that is fifteen laptops or several hundred, the point is that a replacement machine is ready in an hour instead of a week.
- Intune enrolment and policy
- Microsoft Defender configuration
- Imaging, provisioning and refresh cycles
- Windows, macOS and iOS devices
- Starter and leaver processes that actually get followed
Intune
Defender
Windows
macOS & iOS
Moving email, files and servers without losing a week of work. Planned, staged and reversible, with a rollback position at every step.
- Email and file migration to Microsoft 365
- Hybrid identity and single sign-on
- VMware and Hyper-V virtualisation
- Backup, retention and disaster recovery
- Server consolidation and decommissioning
M365 migration
Hybrid identity
VMware
Hyper-V
Experience working inside audited environments where the documentation matters as much as the fix — including GMP and GDP data-integrity work and government-adjacent contracts.
- GMP / GDP data integrity practices
- Change control and audit documentation
- Access reviews and least-privilege cleanup
- Asset and licence tracking
- Written runbooks, so the knowledge is not in one head
Data integrity
Audit support
Access review
Documentation
Scripting and small internal tools that remove repeated manual work — plus full web platform builds. We build and operate our own production software, so this is not a side offering.
- PowerShell and scripted automation
- Internal tools and reporting dashboards
- Websites and content management systems
- Database and platform work
- Integration between systems that do not talk
Automation
Internal tools
Web platforms
Integrations
Meeting rooms that work when the meeting starts. Setup, testing, operation and support of AV and conferencing systems, including training the people who have to use them.
- Projection and display systems
- Video and audio conferencing
- Microphones, switchers and control systems
- Event setup, operation and tear-down
- End-user training and escalation
Conferencing
Projection
Control systems
Event AV
For homes and individuals
House calls across the DC, Maryland and Virginia area, or a remote session the same day. You get a fixed quote before any work starts.
Virus & malware removal
Clean-up, hardening and a straight answer about whether anything was actually taken.
Data recovery & backup
Recovering files from failing drives where possible, and setting up backup so it does not happen twice.
New device setup
New computer or phone configured, data moved across, accounts signed in, old machine wiped safely.
Wi-Fi, printers & smart home
Network dead spots, printers that will not connect, cameras and smart devices that dropped off.
Upgrades & tune-ups
Memory and SSD upgrades that make an older machine worth keeping instead of replacing.
Who you are actually getting
Ten years administering systems for regulated and government-adjacent organisations, not a franchise dispatcher.
10
Years in systems administration
Tier III network and systems administration for a managed service provider, supporting a regulated pharmaceutical-sector client.
MS
Microsoft-centred stack
Azure, Microsoft 365, Exchange, Active Directory, Intune, Defender, SharePoint and Group Policy in daily production use.
A+
Certified and qualified
CompTIA A+, MCSE, Dell Certified Systems Expert, and GMP certification for data-integrity compliance.
DC
Local and cleared for government work
Based in the Washington DC and Maryland area, with a background in public-trust government contract environments.
How it works
No hourly meter running while somebody works out what is wrong.
01
Tell us the problem
A short call or the form below. What is broken, what you have tried, how urgent it is.
02
Get a quote first
A fixed price for a defined job, or a clear rate for ongoing support. Agreed before anything starts.
03
We fix it
Remotely where that is faster, onsite where it is not. Evenings and weekends by arrangement.
04
You get it in writing
What was wrong, what changed, and what to do if it recurs. No mystery invoices.
Ways to work with us
Pick the one that matches the problem. Most businesses start at the second and move to the third.
One-off callout
A single visit or remote session for a specific problem. Fixed quote, no commitment.
Block hours
A bank of prepaid hours drawn down as you need them. Cheaper per hour, no monthly tie-in.
Managed support
Monthly agreement covering monitoring, patching, user support and a guaranteed response time.
Project or contract
A defined piece of work — a migration, a rollout, an audit remediation — scoped and priced up front.
Where we cover
Onsite: Washington DC, Montgomery, Prince George's and Howard counties in Maryland, and Northern Virginia. Travel further by arrangement.
Remote: anywhere. Most software, account, email and configuration problems are solved faster over a remote session than by anyone driving to you.
Evening and weekend appointments are available — useful if taking a machine offline during business hours is not an option.
Tell us what is broken
Describe the problem and we will come back with a quote, usually the same day.
Broken now? Say so.
Urgent problems get triaged first. Tell us what has stopped working and how much it is costing you.